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Cancellation & Refund Policy

Shared Hosting Subscriptions
All Shared Hosting service are non refundable.
If you want to cancel your Shared Hosting subscription, you must do so within 30 days of the purchase of your subscription and all funds for the subscription will be refunded to your Credit Card or Pay Pal account within 7 business days of your notification to us.

If you cancel beyond 30 days, the purchase price of the subscription less the time used, less a 15% administration fee of the original purchase price will be refunded to your Credit Card or Pay Pal account within 7 business days.
Any request for cancellation must be received via the Billing Center and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Reseller Hosting
All Reseller Hosting service are non refundable.
If you wish to cancel a Reseller Subscription, you may do so within 30 days of the purchase of the subscription and you will receive a complete refund for the Reseller Subscription. If you wish to cancel your Reseller subscription beyond 7 days, the refund will be for the remaining time of the purchased subscription less a %15 administrative fee.
Any request for cancellation must be received via the Billing Center and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Virtual Private Server – VPS Subscriptions
All Virtual Private Server service are non refundable.
Should you want to cancel your VPS subscription, you must do so within 30 days of the purchased Subscription. All funds for the subscription will be refunded to your Credit Card or Pay Pal account within 7 business days.
If you cancel beyond 30 days, the purchase price of the VPS Subscription less the time used, less a 15% administration fee of the purchase price will be refunded to your Credit Card or Pay Pal account within 7 business days.
Any request for cancellation must be received via the Billing Center and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Dedicated Server
All Dedicated Server service are non refundable.
Any request for cancellation must be received via the Billing Center and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Colocation Server
All Colocation Server service are non refundable.
Any request for cancellation must be received via the Billing Center and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Domain Names
All domain names are non refundable

SSL Certificates
All SSL Certificate are non refundable

Setup Fees and Advanced Support
Any Setup fees or Advanced Support payments are non refundable

Contact us

PLiKhost Web Hosting
A Division of PT. Ken Solusindo

Principal Office:

Ariobimo Sentral Lt. 4
JL. HR. Rasuna Said
Kav. X-2 No. 5
Jakarta Selatan - 12950

Phone: +62 (819) 3253 9797
SMS: +62 (856) 0000 1088
Email: [email protected]

Branch Office:

Gedung Setya Jaya
2nd Floor- Suite C
Jl. Pajajaran No. 23
Bogor Timur - 16143

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