Find answers to the most commonly asked VPS hosting questions via the FAQ below. If you have furthur questions please contact our sales dept here.
What is a VPS ?
VPS stands for Virtual Private Servers. VPS is an isolated server that share the hardware of a single physical server however performs like a stand-alone server where you can run your own applications, it can be rebooted independently, has its own root access, ip's, users, memory, processes, ports, etc. |
|
What is Virtuozzo?
Virtuozzo is the VPS technology created by SWsoft which allow us to create isolated VPS servers on the single physical server. |
|
What is guaranteed and burst memory (RAM) ?
Guaranteed memory is the amount of memory allocated to your VPS which you can use up to at any time. Burst allows your VPS to use more than your guaranteed memory as long as the memory is available to use up to the burst limit. |
|
What are the advantages of a VPS ?
VPS gives you the functions and features and of a managed dedicated server but without the price. You have full control of your VPS including full root access to install your own applications not viable on a shared hosting environment. Since a VPS is an isolated hosting environment it allows you more freedom to run scripts that aren't allowed on a shared hosting environment such as sending out a mailing list and since you get your own mail server you don't have to worry about other users blacklisting the mail server ip, it allows you to create reseller accounts if you are a reseller, and more. |
|
What is the difference between a VPS and shared hosting?
VPS is an isolated environment with your own resources whereas in a shared hosting environment the server resources are shared among all accounts on the server. In a shared environment you are restricted to use the features enabled by your provider whereas in a virtual isolated private environment you are free to disable/enable features suitable for your website. |
|
How do I manage my VPS?
VPS hosting accounts come with three control panels. Virtuozzo Power Panel (VZPP), WebHost Manager (WHM), and cPanel.
VZPP is the VPS server administration control panel. It allows you to start/stop your VPS. Monitor your VPS resource utilization, restarting a service, view disk space, backup/restore your VPS, and reinstall your VPS.
WHM is the hosting administration control panel. It allows you the manage and create hosting accounts in your VPS. Some functions you can perform include create and manage all hosting accounts, limit accounts disk space, bandwidth, email accounts, email all accounts, change account passwords, check server status.
cPanel is the hosting accounts control panel which allows you to manage the individual hosting account. Functions include create/remove email accounts and forwarders, view website stats via AWstats, view account information such as bandwidth usage, manage domains, subdomains, parked domains, manage and create mysql databases, add/remove FTP accounts, use advanced tools such as cron jobs, hotlink protection, access to pre-installed scripts such as Fantastico. |
|
Quickly find answers to the most commonly asked questions via the FAQ below. If you need furthur assistance please contact our sales dept here.
Do you offer a money back guarantee?
We offer a no-hassle 7 day money back guarantee. |
|
What type of payment do you accept?
We accept bank transfer (Bank Central Asia, Bank Mandiri, Bank Permata, BNI). |
|
Do you offer a free trial period?
We do not provide trial test accounts however we do offer a 7 day money back guarantee if you don't feel a VPS is right for you that you can take advantage of.. |
|
How long does it take to setup an account after I order?
If you order during normal business hours ( 9am - 6pm CST Monday - Friday ), it can be setup within the same day. If you order after business hours, it will be setup the next business day. Orders placed over the weekend may experience a slight delay. |
|
Do you offer custom VPS plans?
No we don't offer custom VPS hosting plans. We also don't offer any options to upgrade disk space, bandwidth, or memory only. You would have to upgrade to the next higher plan. |
|
Do I get root access to the VPS?
You do get full root access to the VPS server and free to install and run any script compatible with the VPS. |
|
I am currently with a reseller provider and want to offer reseller accounts. Can I create reseller accounts with a VPS?
Yes you can. You will get root access to WHM which you can use to create reseller accounts just as you would on a dedicated server. |
|
Where are the VPS servers located?
Our VPS servers are located in the AtlantaNAP datacenter in Atlanta, Georgia on the south-east coast of the USA. |
|
Can I host adult content on the VPS ?
We do allow adult content to a certain extent on our servers. Please see section 2.2 of our AUP for more detailed information. |
|
Do you offer an uptime guarantee?
Yes we offer a 99.9% uptime SLA guarantee on the VPS hardware node only or the server that hosts your VPS. |
|
|
Home 
VPS Hosting FAQ
![[ BCA ]](/templates/plikhost_v1/images/bank-bca.png)
![[ mandiri ]](/templates/plikhost_v1/images/bank-mandiri.png)
![[ BNI 46 ]](/templates/plikhost_v1/images/bank-bni46.png)
![[ PermataBank ]](/templates/plikhost_v1/images/bank-permata.png)
![[ moneybookers ]](/templates/plikhost_v1/images/logo-moneybookers.png){kind=logo}
![[ PayPal ]](/templates/plikhost_v1/images/logo-paypal.png){kind=logo}