SpamExperts protects your inbox by filtering out unwanted emails—like spam, phishing, and malware—before they ever reach you.
But what happens to those filtered messages?
They go into a secure space called quarantine—and as the account owner, you’re in full control of what happens next.
In this short guide, we’ll show you how to manage your email quarantine using SpamExperts at PLiKhost so you never miss an important message.
📦 What Is Email Quarantine?
Email quarantine is a holding area for suspicious or potentially harmful emails that have been filtered out by SpamExperts.
Instead of deleting these emails outright, SpamExperts safely stores them in a web interface, where:
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You can review messages
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Decide to release, whitelist, or delete them
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Search past logs to understand what happened
Quarantine gives you a second chance to check for false positives—without putting your inbox at risk.
🔑 How to Access Your Quarantine Interface
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Go to the SpamExperts Dashboard
PLiKhost will provide a direct URL or login from your control panel (cPanel or custom portal). -
Log in using your email address credentials
This gives you access to your specific quarantine inbox—no need to access other users’ mail. -
Navigate to the “Incoming Log” or “Quarantine” section
From here, you can:-
View filtered emails
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Release or delete them
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Report false positives or whitelist safe senders
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✉️ What You Can Do in the Quarantine Portal
| Action | Description |
|---|---|
| ✅ Release | Delivers the email to your inbox |
| ✉️ Whitelist sender | Allows future messages from that sender to bypass the filter |
| 🗑️ Delete permanently | Removes the message from quarantine completely |
| 🔍 Search logs | Find emails by sender, subject, or date |
| 📆 Set retention rules | Adjust how long quarantined messages are kept |
⚙️ You can also receive daily or weekly quarantine reports via email, to manage filtered messages without logging in.
🛑 Tips to Avoid False Positives
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Whitelist trusted contacts (e.g. partners or clients)
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Avoid using free/public email addresses to send business mail (e.g. Gmail, Yahoo)
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Set proper SPF, DKIM, and DMARC for your domain
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Avoid sending spammy-looking emails yourself
SpamExperts is smart, but context matters—your input improves filtering accuracy.
👨💻 For Admins and Resellers
If you’re a domain admin or reseller managing multiple email users:
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You can manage all quarantines from one dashboard
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Review logs per user or domain
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Set default filtering policies
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Customize spam thresholds per mailbox
This is ideal for agencies, businesses with teams, or resellers who provide email hosting for clients.
🟢 Final Thoughts
Managing your email quarantine is quick, easy, and powerful with SpamExperts. Instead of guessing where your missing emails went, you get full visibility and control—without sacrificing security.
With PLiKhost + SpamExperts, you’re not just protected—you’re in charge.
🔐 Need help accessing your quarantine portal?
Contact PLiKhost Support and we’ll guide you step-by-step.
