Effective Date: June 21, 2025
If you have any questions or concerns regarding a transaction with PLiKhost Web Hosting Indonesia, please contact us directly via WhatsApp at +62‑856-0000-1088 or submit a ticket through our support system.
1. Investigation Fee
In the event of a chargeback or payment reversal (including those made via credit card or PayPal), the following terms apply:
- An investigation fee of USD 50 will be charged to the associated billing account.
2. Payment Account Policy
- Any credit card or payment account involved in a chargeback may be permanently blocked from making future transactions with PLiKhost.
- Upon receipt of a chargeback notification, the associated service account will be suspended immediately until the issue is resolved.
3. Process Overview
- You complete a payment via credit card, PayPal, or other supported methods.
- The payment is reversed or disputed through the bank or payment gateway.
- PLiKhost receives notification of the chargeback.
Our response:
- Suspend the associated service account
- Apply the investigation fee of USD 50
- Block the use of the same payment method for future transactions
4. Important Notice
We highly encourage direct communication to resolve any payment-related issues. If you believe a charge was made in error or have any concerns, please contact our support team before initiating a chargeback. This will help avoid unnecessary fees and service disruptions.
