Email is a mission-critical tool for any business.
So when something goes wrong—like email not arriving, login errors, or spam issues—it can disrupt your entire workflow.

Don’t worry—most email problems are easy to fix, and at PLiKhost, we’re here to help.

In this article, we’ll cover the most common email hosting issues, why they happen, and how you can solve them (or how we solve them for you).

⚠️ 1. I Can’t Log in to Webmail

Symptoms:

• “Login failed” or “Invalid credentials” error

• Can’t access yourdomain.com/webmail

Possible Causes:

• Incorrect email or password

• Email account not created yet

• DNS not fully propagated (new domain)

Solutions:

✅ Double-check your login and password
✅ Use cPanel to reset your email password
✅ Wait 1–2 hours after new domain setup
✅ Access via direct IP if DNS is still propagating

💡 PLiKhost Tip: Always use https://yourdomain.com/webmail and ensure your SSL is active (included for free).

📤 2. Emails I Send Go to Spam

Symptoms:

• Clients say your emails land in spam

• Poor open rates

Possible Causes:

• No SPF, DKIM, or DMARC records

• Using free email domain (e.g., @gmail.com) via business hosting

• Sending bulk messages without proper formatting

Solutions:

✅ Use a branded domain email (e.g., [email protected])
✅ Configure SPF, DKIM, and DMARC (PLiKhost can help)
✅ Avoid spam trigger words and attachments
✅ Send emails using authenticated SMTP

🛡️ PLiKhost helps configure email authentication on request.

📥 3. I’m Not Receiving Emails

Symptoms:

• Inbound email never arrives

• Clients say their messages bounced

Possible Causes:

• Inbox is full (storage quota exceeded)

• MX records not pointing to correct mail server

• Filters or forwarding rules misconfigured

Solutions:

✅ Log in to webmail and clear inbox if needed
✅ Check MX records in cPanel DNS Zone
✅ Review spam/junk folder
✅ Remove or correct filters/forwarders

PLiKhost’s support can verify DNS settings and storage limits for you.

📶 4. Email Client (Outlook/Phone) Can’t Connect

Symptoms:

• Authentication errors

• “Server not responding” or timeouts

Possible Causes:

• Incorrect port or protocol (e.g., IMAP vs POP3)

• SSL required but not enabled in settings

• Firewall or antivirus blocking connection

Solutions:

✅ Use IMAP (port 993), SMTP (port 465 or 587), and enable SSL
✅ Refer to PLiKhost setup guide or contact support
✅ Try logging in via webmail to confirm email account is working
✅ Whitelist mail server in local firewall/antivirus

🗑️ 5. Too Much Spam in My Inbox

Symptoms:

• Dozens of spam emails daily

• Inappropriate or phishing emails getting through

Possible Causes:

• Basic filters too lenient

• Email exposed online or in a data leak

• No spam protection solution enabled

Solutions:

✅ Enable Spam Filters via cPanel
✅ Consider upgrading to plan with SpamExpert
✅ Use RoundCube’s built-in spam folder & filters
✅ Create blocklists or custom rules

PLiKhost offers SpamExpert filtering on select plans for enterprise-level protection.

🔐 6. My Emails Are Being Rejected by Recipients

Symptoms:

• Bounce-back error messages

• Delivery failure notices

Possible Causes:

• Sending server blacklisted

• Missing SPF/DKIM

• Recipient server rejects unauthenticated mail

Solutions:

✅ Use PLiKhost’s authenticated SMTP servers
✅ Set up SPF/DKIM (available in cPanel → Email Deliverability)
✅ Contact PLiKhost if blacklist removal is required

We actively monitor our IP reputation and can assist in delisting efforts.

🤝 How PLiKhost Can Help

At PLiKhost, we offer more than just email space—we offer real support:

• ✅ Free SSL for all email connections

• ✅ Full access to cPanel and RoundCube

• ✅ SpamExpert on premium plans

• ✅ Help with DNS records (SPF, DKIM, MX)

• ✅ Setup guides for Outlook, Thunderbird, and mobile

• ✅ Local support in English & Bahasa Indonesia

🟢 Need help? Contact PLiKhost Support
We’re always ready to keep your inbox running smoothly.

Final Thoughts

Most email problems are small—but they can feel big when you rely on email every day.

With PLiKhost Email Hosting, you’re not alone.
From setup to spam protection, we’ve got your back.

✅ Explore PLiKhost Email Hosting
For a smoother, safer, more professional email experience.